Frequently Asked Questions
Everything you need to know about your Ridge & River experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our online Returns Portal with your order number and email address to generate a prepaid shipping label.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for our tailored fits or sticking to your usual size for relaxed styles.
What materials do you use in your apparel?
Ridge & River is committed to quality and sustainability. We primarily use organic cotton, recycled polyester, and ethically sourced wool to ensure durability and comfort.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and duties are calculated at checkout based on your specific location.
How should I care for my Ridge & River garments?
To maintain the longevity of your clothing, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the internal tag of every garment.